If you are the sole proprietor of a business, then you are constantly trying to handle multiple tasks at once. Having the telephone ring while you’re trying to take care of customers in your store or doing your bookkeeping can be a nuisance. However, instead of disrupting the task at hand, you could hire an answering service to take care of your phone calls when you don’t have the time to do so yourself.
Do Not Disturb
There may be times that you just do not want to be interrupted by telephone calls. When you’re trying to do your daily bookkeeping for your business, you may need to have your full concentration on it and a telephone call can be very disruptive. However, missing phone calls can mean missing out on opportunities to help your business grow.
Instead of letting your phone calls go to voicemail, hire an answering service so a real person can represent your business and take messages for you. The caller will never know that an answering service is answering their phone call. They will assume it is a member of your staff and ask their question.
The professional answering the call will send you a message about the call, either through text message, fax or via email. The way the message is sent can alert you to whether the call is urgent or if it can be returned after you complete your task. This allows you to get your work done undisturbed and answer your messages when you have more time.
After Hours Calls
If you provide emergency services to clients after normal business hours, then an answering service can help you take those calls as well. When hiring a service, look for one that will answer your telephones 24 hours a day, 7 days a week if you work as a plumber, boiler technician or a doctor. The service will answer your phone calls at any time of day or night and alert you to any urgent calls you receive.
If you do have a retail shop, then you probably just have one telephone line available to you. If that is the case and you receive other phone calls while you’re on the line, you won’t have to worry about having voicemail service. Instead, your other calls will roll over to the answering service and you will receive a message about the phone call.
Give your small business a more professional makeover by hiring an answering service to handle all of your company phone calls and send out advertisement materials for you. Instead of being constantly disturbed by the phone, you can hire an answering service to take those calls so you can meet with clients or work undisturbed.
Hiring an answering service is a good way for any business to handle phone calls when they are too busy to pick up the phone or need to avoid disruptions. As a small business owner, you can utilise a message taking service to free up your time.